Ombudsperson Officer Jobs in Canada 2026 – Apply Now

For the position of Ombudsperson Officer, BC Public Service, located in Victoria, BC V9B 6X2 CA, is currently accepting applications from self-motivated candidates with strong interpersonal skills. The chosen applicant must begin work right away. There is a regular or full-time post available. In British Columbia, the average annual salary for an Ombudsperson Officer is from CAD $75,000 to $100,000, contingent upon experience, credentials, employer needs, and degree of responsibility. In addition to promoting justice, accountability, and efficient dispute settlement within government services, the position provides opportunities to work in public service.

Details of Ombudsperson Officer Job:

• Employer Name: BC Public Service
• Position: Ombudsperson Officer
• No. of vacancies: Two full-time, permanent positions and two temporary, one-year positions
• Salary: $75,000 to $100,000 per year
• Employment type: Regular, Full-time
• Location: Victoria, BC V9B 6X2 CA

Job Description:

• To decide on the proper course of investigation, the candidate will be in charge of receiving and assessing complaints against administrative fairness and disclosures of wrongdoing.
• For given matters, the candidate will be in charge of creating and carrying out investigative strategies and terms of reference.
• Throughout the investigation, the applicant will be in charge of interacting and speaking with both public officials and members of the public.
• In order to determine applicable legal requirements as well as pertinent concepts, standards, and tests pertaining to assigned investigations, the applicant will be in charge of doing research.
• The candidate will be in charge of conducting formal interviews, including those conducted under oath where necessary, and requesting that pertinent records be produced by the competent authorities.
• The candidate will be in charge of organizing and evaluating substantial amounts of textual evidence in order to assess its applicability to investigative issues.
• The candidate will be in charge of assessing the evidence, weighing it, and drawing logical conclusions about the facts using the balance of probabilities method.
• When determining whether to start, stop, or finish inquiries into administrative injustice by public authorities, the candidate must use independent judgment.
• In order to create administratively fair, reasonable, principled, and workable solutions and remedies that promote systemic change and long-term impact, the applicant will be in charge of interacting with authorities and discussing with them.
• The candidate will be in charge of giving authorities and complainants clear, succinct, thorough, educational, and convincing justifications for investigative findings.
• The candidate will be in charge of keeping an eye on patterns and spotting systemic problems that need more research.
• The candidate will be in charge of writing succinct and understandable memos, reports, and letters to management on complicated issues and the results of investigations.
• Under Section 22 of the Ombudsperson Act, the candidate will be in charge of judging whether allegations are unsubstantiated.
• For management’s consideration and the Ombudsperson’s approval, the candidate will be in charge of preparing written analysis, possible official findings, and suggestions about investigative courses of action, outcomes, and remedies.
• The candidate will be in charge of writing or contributing to official reports that the Ombudsperson issues to the Legislative Assembly, the Lieutenant Governor in Council, and public authorities when necessary.
• Using an electronic case tracking system, the candidate will be in charge of keeping and overseeing an active caseload of investigative files.
• The candidate will be in charge of advising and counseling public sector workers who are thinking about disclosing information in accordance with the Public Interest Disclosure Act (PIDA).
• The candidate will be in charge of providing public entities with information and guidance regarding the Public Interest Disclosure Act’s (PIDA) implementation and operation, including internal disclosure management.
• Under the Public Interest Disclosure Act, the candidate will be in charge of evaluating and looking into allegations of misconduct and retaliation from public sector workers.
• In order to educate stakeholder groups about the Ombudsperson’s duty, administrative fairness, PIDA, and other subjects pertaining to the office’s mandate, the candidate will be in charge of creating and presenting seminars and presentations.
• The candidate will be in charge of establishing and preserving cooperative, professional connections with authorities, coworkers, other Ombudsman offices, and independent legislative agencies.
• The candidate will be in charge of taking part in community engagement initiatives and Ombudsperson visits.

Requirements for Ombudsperson Officer Jobs in Canada:

• A university degree in a related field, such as journalism, public administration, social sciences, Indigenous social work, Indigenous business and public administration law, or a dual Juris Doctor/Indigenous law degree, is required.
• The applicant must have used conflict resolution techniques and effectively communicated with people in crisis situations within the last five years.
• The candidate must have at least two (2) years of investigative experience using at least five (5) of the following skills: analyzing fact patterns; obtaining information and evidence from a variety of sources and techniques; testing and corroborating information and evidence; assessing information and evidence in the context of relevant laws and policies; creating workable and moral solutions to complex problems; convincing parties to take a course of action; making formal decisions with written justifications; and handling a large number of complex cases.
• In addition to formal training and post-secondary education in a comparable subject, the candidate will be taken into consideration if they have an equivalent combination of relevant investigation, conflict settlement, writing, and complaint resolution experience.
• Candidates who identify as First Nations, Métis, Inuit and/or Indigenous, Black or racialized, 2SLGBTQIA+, persons with varied gender identities or expressions, and/or those with disabilities may be given preference.
• Candidates with prior expertise serving the public with mental health issues, physical or cognitive impairments, and/or personal crises may be given preference.
• Candidates with training or expertise in cultural safety and/or trauma-informed techniques may be given preference.
• Candidates with prior experience fostering relationships and offering client services to individuals with a variety of lived experiences, such as members of First Nations, Métis, Inuit, and/or urban Indigenous communities, people with disabilities, and people of diverse sexual orientation, gender identity, or expression (2SLGBTQIA+) may be given preference.
• Candidates with prior experience handling complaints about government services or programs may be given preference.

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Security and Safety:

• The applicant must successfully fulfill the BC Public Service’s security screening standards, which could involve a criminal background check.

Work Conditions:

• As part of the job duties, the candidate will periodically need to travel.
• The candidate will deal with difficult behaviors and exposure to delicate and possibly traumatic topics when interacting with members of the public in person, over the phone, and in writing.
• When interacting with the public and coworkers, the candidate must exhibit a dedication to anti-racism and implement inclusive policies.

Benefits of Ombudsperson Officer Jobs:

• Competitive compensation: Get a satisfying compensation with chances to increase it depending on your experience, abilities, and professional development.
• Benefits of Government work: Take advantage of extensive benefit packages that are frequently offered by work in the public sector.
• Health and Dental Coverage: To promote your own and your family’s health, get wellness, dental, and medical coverage.
• Pension Plan: For qualified government workers, take advantage of dependable retirement savings options.
• Paid Leave: Receive benefits for statutory holidays, paid time off, and sick leave.
• Job Security: Take advantage of long-term career prospects in a stable public service setting.
• Career Advancement: Gain expertise that can help you land senior positions in public affairs, policy, administration, and compliance.
• Professional Development: Take advantage of training courses to enhance your leadership, communication, investigative, and conflict-resolution abilities.
• Meaningful Work: By supporting people with their issues and grievances, you can contribute to the advancement of justice, accountability, and transparency.
• Work-Life Balance: Take advantage of professional workplace standards and set working hours.
• Collaborative Environment: Collaborate with public organizations, government departments, and community stakeholders.
• Transferable Skills: Acquire useful expertise in analysis, problem-solving, mediation, and public service operations.

How to Apply:

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